Yes, absolutely. We have no long-term contracts or obligations—you’re free to cancel at any time if you’re not satisfied. That said, it rarely happens! We’re committed to your success and always open to feedback. If there’s ever a concern, we’ll work closely with you to make things right.

Your satisfaction is our priority. If you're ever unhappy with your VMA, we'll first try to address your concerns through coaching and training. If that doesn't work, we'll match you with a different assistant at no additional cost. We're committed to finding the perfect fit for your practice—our 97% client retention rate speaks to how rarely this becomes necessary.

Your VMA becomes a genuine extension of your practice. They answer calls using your preferred greeting, access your scheduling system directly, and follow your specific protocols for handling patient inquiries. They're trained to recognize urgent medical situations and will follow your established escalation protocols. Many doctors tell us their patients can't tell the difference between our VMAs and in-office staff.

Absolutely! Our VMAs are experts at patient engagement. They implement proven strategies like personalized appointment reminders, thoughtful follow-ups, and accommodating rescheduling when needed. Most practices see their no-show rates drop by 30-40% within the first two months, which directly improves your bottom line and patient care continuity.

We carefully match VMAs based on your specialty requirements. Many of our assistants have prior experience in specific medical fields, from dermatology to cardiology to pediatrics. During onboarding, we take time to learn your practice's particular workflows, terminology, and priorities to ensure your VMA understands what matters most to you and your patients.